CLICK & COLLECT

Where is Click and Collect available?

Click and Collect is only available at our Bellevue Square Concept Store.

How long will it take for my order to be ready for collection?

We will endeavour to fulfill click and collect orders within 24 hours.Orders placed by 12pm will, in most cases, be available for same day pick up. Once your order has been confirmed by the store, you will be notified by an email to your purchasing e

How will I know when my order is ready for collection?

Once your new FRANKIE4's are ready to be picked up, you will receive an email letting you know your order is ready to be collected.

What do I need to bring with me when collecting my order?

We want to make sure your new FRANKIE4's are being handed over to the right person, so we ask that you bring your confirmation email and a valid photo ID to the store to collect your new order.

What happens if we’re unable to fulfil your order?

If for any reason we are unable to fulfill your click and collect order, our team will be in touch as soon as possible to provide alternative options.

Will I be able to use the Click and Collect service during sale events?

Click and Collect is available during sale and promotional events with the exception of our Black Friday Sale.

What should I do if I have someone collecting the order on my behalf?

If you have arranged for someone else to collect your order, we ask that you call the store and advise the full name of the person collecting the shoes & their contact number. The person collecting your new FRANKIE4's will need to show photo ID so we

Can I go in-store and collect the order before I receive my ready for pick up confirmation?

To avoid disappointment, please wait for your ‘Ready for Collection’ email. This will specify all the information you need to know before coming into store to collect your shoes.

What happens if I need to return or exchange my click and collect order after picking it up?

We're happy to offer an exchange, store credit, or full refund, for most footwear bought via our online store or any of our concept stores, provided the shoes are returned within 30 days of receiving them, and returned in their as-new condition. Head

Can I try on my order upon collection?

Of course. Our wonderful team in store would love to assist you in checking the fit of your new FRANKIE4's, upon collection. If they’re not right, they can assist to provide you options on the day. If you have any questions after trying your shoes on

Can I amend/change/alter my Click & Collect order at any point?

Unfortunately, no changes can be made once your order has been processed online. However, you are welcome to return or exchange your items in-store or via our online portal, depending on stock availability. T&Cs apply.

What do I do if I have not received a confirmation email for my order?

You should receive an email shortly after placing your order. If you haven’t (and you’ve checked your Spam/Junk mail), please contact our Customer Care team by email to [email protected] or call 844-364-4544

How long do I have to pick up my order?

Your Click & Collect order will be available for up to seven days from the date of your ‘Ready for Collection’ email being sent. If you are unable to make it in store within this time frame please let us know, we’ll work with you to ensure you have y