My heel is slipping out of the back of the shoe. Do I have the right size?Updated 11 days ago

It is important to ensure the laces and straps are done up nice and firm, and that your foot is firmly back in the Goldilocks heel counter before lacing (make sure you’re comfortable, of course).

If you have purchased an enclosed toe style which comes with our Sole Saver pack®, you can use a forefoot cushion under the full-length footbed towards the front of the shoe. This will help to shift your foot into the back of the heel counter which in turn can help to minimize heel movement.