PRODUCT INFORMATION

Do you have a sizing guide?

Yes! To view our sizing guide and fitting tips head here

What country is FRANKIE4 sizing based on?

All FRANKIE4 footwear is based on standard US sizing. Head here to check out our sizing guide.

I have a wide foot, will your shoes fit me?

Yes! Most closed toe FRANKIE4 styles come with our Sole Saver pack® so that you can achieve a tailored fit each and every time. If you have a wider foot, try our half-length footbed. This footbed offers the same heel and arch support as our full-leng

I have a narrow foot, will your shoes fit me?

Yes! Most closed toe FRANKIE4 styles come with our Sole Saver pack® to ensure that you can achieve a tailored fit each and every time. Simply place a forefoot cushion, found in your Sole Saver pack® under the full-length footbed, towards the front of

Do FRANKIE4 shoes accommodate orthotics?

When looking for an orthotic friendly option, the key is finding the styles to accommodate the volume and shape of your orthotic without affecting your fit. Comfort is key - so finding the right style is important.Most of our flat or sneakers styles

My heel is slipping out of the back of the shoe. Do I have the right size?

It is important to ensure the laces and straps are done up nice and firm, and that your foot is firmly back in the Goldilocks heel counter before lacing (make sure you’re comfortable, of course).If you have purchased an enclosed toe style which comes

Are FRANKIE4 sandals and slides orthotic friendly?

Orthotic friendly slides and sandals can become quite ‘chunky’. Our designers (including Podiatrists) have designed styles that will give you the support you crave without the bulk.On the surface, some of our sandals may look flat, but the support an

Will the leather in your shoes soften with wear?

FRANKIE4’s are made with high-quality leathers. Any natural material, like leather, will conform and mould to areas that are under pressure. So yes, the shoes will soften and mould with wear like any leather shoe.

I have heel and/or arch pain (plantar fasciitis), will FRANKIE4's be suitable for me?

Founded by Podiatrists, our footwear is designed with body mechanics in mind, with the aim to alleviate and prevent heel and arch pain, plantar fasciitis, and forefoot pain. Read more about our Sole Hero® Footbeds here.

I have bunions, will FRANKIE4’s be suitable for me?

Styles that include our Sole Saver pack®, enable you to adjust the footbed set up to provide you with additional space at the toe box, giving the bunion some extra room to sit in. Simply remove the full-length footbed and replace with the half-length

Are any FRANKIE4 styles a good walking or travelling shoe?

We love the feedback we receive from our FRANKIE4 community who travel in our footwear. We would recommend a pair of our sneakers for travelling where you plan on lots of walking. Do keep in mind, due to the soft materials and leather uppers, FRANKIE